Private patients

Last updated: January 2026

The following terms and conditions govern the provision of dental services at The Curve Dental.
Please read them carefully. If you have any questions or need clarification, please contact our team.

1. Appointments

All new patients are required to arrive 10 minutes before their appointment to complete
registration forms and medical history questionnaires.

Consent forms and medical histories may be sent via email prior to treatment. Completing
these in advance helps ensure we can see you at your scheduled appointment time.

Please arrive promptly for all appointments. If you are running late, contact the practice
as soon as possible. We may be unable to see you if your late arrival impacts other scheduled
patients, as delays have a knock-on effect on the clinic schedule.

2. Cancellations and failed appointments

If you are unable to attend your appointment, please contact the practice as soon as possible.

Notice periods required:

  • Appointments under 60 minutes require 24 hours notice
  • Appointments over 60 minutes require 5 days notice

Cancellation fees:

Appointments cancelled without adequate notice will incur a fee of £50 for the first
60 minutes, then £1 per minute thereafter.

If a patient fails to attend or cancels at short notice three times, we reserve the right to:

  • Withdraw future appointments
  • Discharge you from the practice

3. Deposits

The following deposits are required when booking appointments:

  • New patient consultation: full fee
  • Treatment appointments: 50% of treatment fee

New patient deposits are non-refundable if cancellation is made less than 24 hours
before the appointment.

All deposits are deducted from the final treatment cost.

Laboratory work and staged payments

Where treatment requires laboratory-manufactured items such as crowns, bridges,
dentures, or aligners, the total fee is due at the time of impression taking or scanning.

Approved by: Ravi Patel V1.0
Date: 24/01/2026

4. Treatment estimates and plans

Treatment estimates are provided following your consultation and are valid for six months
from the date of issue.

If clinical findings change during treatment, it may be necessary to amend the treatment
plan and associated costs. Any changes will be discussed with you before proceeding.

5. Bespoke medical devices

Due to the personalised nature of laboratory-manufactured devices, refunds are generally
not permitted once manufacture has commenced.

This applies to custom-made items including:

  • Custom-made aligners (for example Invisalign)
  • Retainers and orthodontic appliances
  • Crowns, bridges, inlays, and onlays
  • Dentures and partial dentures
  • Splints and night guards
  • Whitening trays

If you have concerns about the fit or quality of a bespoke device, please contact the practice
immediately. We will assess the issue and review your request in line with our complaints
and treatment guarantee procedures.

6. Treatment guarantees

All restorative and cosmetic work completed at The Curve Dental is guaranteed for
12 months from the date of treatment.

Guarantee conditions

The guarantee is valid only if:

  • You attend all check-ups and hygiene appointments as advised
  • You follow recommended maintenance programmes
  • You follow post-treatment advice
  • The work has not been damaged by trauma, decay, gum disease, or bone disease
  • No outstanding balance remains on your account
  • Repairs or adjustments are carried out at The Curve Dental by the original treating dentist

The guarantee does not cover:

  • Damage caused by trauma or treatment carried out elsewhere
  • Risks or complications discussed and documented prior to treatment

Approved by: Ravi Patel V1.0
Date: 24/01/2026

7. Cancelling your treatment

If you wish to cancel a course of treatment, an administration fee of £10 may apply.

8. Refunds

Refund requests must be made in writing to the practice manager using the refund form
available at reception.

  • Deposits are refundable if cancellation is within the required notice period
  • Finance refunds must be requested within the cooling-off period
  • Refunds are processed within 14 days of receiving a signed refund agreement
  • An administration fee of £10 applies

All refunds are subject to approval by practice management.

9. Medical history and personal information

A full and accurate medical history is required at your initial appointment and will be
updated at each visit.

You must inform us immediately of any changes to your:

  • Medical conditions or medications
  • Contact details
  • Emergency contact information

Failure to disclose relevant information may:

  • Prevent completion of planned treatment
  • Pose a risk to health
  • Invalidate your treatment plan and guarantee
  • Require reassessment at additional cost

10. Data protection and patient records

All patient information is stored in accordance with the UK GDPR and Data Protection Act 2018.

Clinical notes, photographs, radiographs, and scans remain the property of The Curve Dental.
Copies can be provided upon written request.

Please refer to our Privacy Policy for full details.

11. Consent

You will receive full information about your treatment, including the nature and purpose,
risks, benefits, alternatives, expected outcomes, and aftercare requirements.

Treatment will only proceed once informed consent has been provided.

Approved by: Ravi Patel V1.0
Date: 24/01/2026

12. Infection control

We maintain the highest standards of infection control in line with HTM 01-05 guidance.

Hand sanitiser, gloves, and masks are available upon request.

13. Complaints and feedback

We welcome feedback and take all complaints seriously.

  • General feedback: forms available at reception or contact hello@thecurvedental.co.uk or 01271 500050
  • Formal complaints: submit in writing to shinal@thecurvedental.co.uk

We will:

  • Acknowledge complaints within 48 hours
  • Endeavour to resolve matters within 21 days
  • Offer a meeting where appropriate

14. Zero tolerance policy

The Curve Dental operates a zero-tolerance policy towards abusive, aggressive,
threatening, or inappropriate behaviour.

15. Cold sores

We cannot treat patients with active cold sores. Please contact us to reschedule if required.

16. CCTV

CCTV operates on site for security purposes. All footage is processed in accordance with
UK GDPR and the Data Protection Act 2018.

17. Non-payment of fees

Outstanding balances must be paid within 30 days of invoice.

  • Further treatment may be withheld
  • Additional charges may apply
  • Referral to debt collection agencies
  • Legal action to recover debt

Approved by: Ravi Patel V1.0
Date: 24/01/2026

18. Changes to terms and conditions

We reserve the right to amend these terms at any time. Updated versions will be
published on our website.

By proceeding with treatment at The Curve Dental, you confirm that you have read,
understood, and agree to these terms and conditions.

If you have any questions, please contact us.